Contact Centre Officer | Ahmedabad in Qatar Airways
Contact Centre Officer | Ahmedabad in Qatar Airways. The function’s primary responsibility covers all service shipment elements of the Call Centre. Based in Qatar Airways Call Centre in Ahmedabad, the function will certainly handle the service high quality, service levels as well as revenue generation of the Contact Centre. This is a managerial function responsible for efficiency monitoring of Team Leaders, that in turn are in charge of 15-20 get in touch with center agents. The function will certainly ensure that plans and treatments are in place to boost functional efficiency along with establishing service as well as operational standards of the group. You essential accountabilities of the duty will consist of the following:
- Efficiency Administration of Call Centre Group leaders and also Representatives.
- Managing solution level contracts of all customer support aspects of the Get in touch with the Centre.
- Guaranteeing call quality and high-level delivery of customer care
- Assisting the training team to create frequent training components
- Guaranteeing initial telephone call resolution, no error, and operational excellence.
- Providing the Supervisor Get in touch with the Centre with normal updates and also records on operational efficiency.
- Taking care of productivity and also the performance of Company tenancy & timetable adherence.
- Working closely with support groups to align functional goals as well as objectives.
- Inspiring, directing, and checking the performance of each Team Leaders and applying rehabilitative actions as required.
- Driving process excellence via constant improvement.
Be part of a phenomenal story
Your skills. Your creative imagination. Your aspiration. Right here, there are no boundaries to your capacity as well as the influence you can make. You’ll locate boundless chances to grow and also work on the greatest, most fulfilling difficulties that will certainly construct your abilities and also experience. You have the opportunity to be a part of our future, and construct the life you want while becoming part of an international area.
Our ideal is right here as well as still ahead. To us, the difficulty is just an obstacle. Join us as we risk to accomplish what’s never ever been done prior to.
With each other, everything is possible
- Relevant Bachelor’s level or equivalent
- Minimum of 4 years of job experience in getting in touch with Centre environment, out of which a minimum of 2 years of experience managing group leaders that in turn are taking care of a team of 15-20 members.
- Solid expertise in Contact Centre Workflow and also fluent in all service distribution aspects of contact center procedures.
- Previous experience in taking care of group in Contact Centre setting
- Good working expertise of Amadeus, as well as an understanding of the airline process as well as treatment, is a definite benefit.
- Excellent written as well as spoken interaction abilities.
Concerning Qatar Airways Group
Our tale began with four airplanes. Today, we deliver quality throughout 12 different organizations coming together as one. We’ve expanded quick, broken records and established trends that others comply with. We do not slow down by the concern of failure. Instead, we risk achieving what’s never been done prior to.
So whether you’re producing a special experience for our clients or introducing behind the scenes, every person contributes to our pleasing tale. A tale of stunning development and also determination. Now is the moment to bring your finest ideas and also enthusiasm to a location where your passion will certainly understand no boundaries and become part of a genuinely global neighborhood.
Just how to apply