Head of Product Management and Customer Care Officer in Qatar Airways
Concerning Your Work:
Head of Product Management and Customer Care Officer in Qatar Airways. This is an amazing possibility to have and drive the digital item portfolio within our industrial B2C team, influencing straight revenue development by defining and also implementing industry leading digital commerce products and the required platforms.
- Specify digital commerce item roadmap based on electronic product technique and also commercial vision.
- Establish growth goals for item groups based on market share, commitment as well as profits opportunity.
- Establish Digital Item Administration self-control by partnering with crucial leaders of enablement groups to produce and maintain a setting where item teams can efficiently deliver program increments.
- Create platform vision as well as roadmap by comprehending current state abilities along with expecting future needs.Ensure Digital Commerce Product goals are fulfilled by appointing and tracking Secret Outcomes.
- Partner with Digital Retailing as well as evaluate product usage to recognize item attribute and system capacity chances for upsell, cross-sell or much better product placement and also personalisation.
- Enhance conversion rates, ordinary deal worth and ancillary attach price by executing a data driven examination and learn technique.
Needs & Competence
- You should have a Bachelor’s Level or comparable and also a minimum ten years of work associated experience.
- Previous experience in managing digital product( s) in any of the following industries Air travel,
- Friendliness, Retail, Catering, within an international company environment.
- Experience with electronic measurement, tracking approaches and also analysis.
- Creativity, constructive technique to fix issues.
- Understand effect as well as dependencies in an intricate atmosphere.
- Entrepreneurial spirit as well as convenience working within a quick paced rapidly changing atmosphere.
- Understanding as well as experience in Lean Startup and also dexterous product advancement
About the function of Customer Care Officer
We are presently working with for your abilities for taking care of consumer feedback. The major goal of the position is to manage the comments process with the client with the entire cycle from receiving/acknowledging the communication, analyzing the feedback request, leading the investigation process through to settling the resolution and essential action as well as examining as well as sending the compensation proposition for authorization. The client care policeman straight takes care of all client dealing with communication and also is the last approver on all instances not causing payment.
The Customer Care Policeman plays an essential function in the continuous enhancement initiatives for the airline company by highlighting repeating root causes of service failures and participate in continuous discussion forums to maximize the Customer Experience Journey.
Belong to a remarkable tale
Your abilities. Your creativity. Your aspiration. Here, there are no borders to your potential and the effect you can make. You’ll locate boundless possibilities to expand and service the most significant, most rewarding difficulties that will develop your skills and also experience. You have the opportunity to be a part of our future, and also construct the life you desire while being part of a worldwide neighborhood.
Our best is below as well as still to find. To us, impossible is only a difficulty. Join us as we attempt to achieve what’s never ever been done prior to.
With each other, whatever is possible.
Education and Qualifications
We are seeking a passionate and experienced professional to sign up with the Consumer Engagement & Loyalty – Consumer Care Group
- Pertinent college or university certification to minutes bachelor’s degree is crucial.
- Minimum 4 years of experience with hands on costs customer care/ customer support.
- Possess strong logical and detail oriented.
- Possess solid composed and also spoken communication skills
- Possess solid social and team working skills.
- Possess strong client service and also trouble fixing abilities.
About Qatar Airways Group
Our story started with four airplane. Today, we provide excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and also set fads that comply with. We do not decrease by the fear of failure. Rather, we dare to attain what’s never ever been done prior to.
So whether you’re producing a distinct experience for our consumers or innovating behind the scenes, every person adds to our pleased tale. A tale of incredible development and also determination. Currently is the moment to bring your best concepts as well as interest to a location where your ambition will understand no boundaries, and belong to a truly global area.
How to apply?
If you are interested to submit your application as well as feel you are an excellent fit for this function, please total our application form and submit your CV for our testimonial as well as factor to consider.