- Accra, Ghana
- April 8, 2023
Detail-oriented and thorough with excellent judgment and good verbal and written communication strength. Competent customer service representative and credit analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing, financial and any other company. Looking to bring further success to a company through excellent attention to details and a keen understanding of regulatory procedures.
Finance, financial accounting, operations management, micro economics, managerial economics, quantitative methods, financial market, business finance, financial modelling and infomation systems.
Serve as the first point of contact for the Sales Department and assist the Customers, Account Executives and the Sales & Marketing Manager in ensuring the correct data is inputted and product is produced.
Solve customer complaints and problems that are routine in nature, and refer more complex concerns to the manager.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Meet personal/customer service team sales targets and call handling quotas
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