George Maxwell Aidoo

Customer Service
  • Accra, Ghana
  • April 8, 2023

Detail-oriented and thorough with excellent judgment and good verbal and written communication strength. Competent customer service representative and credit analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing, financial and any other company. Looking to bring further success to a company through excellent attention to details and a keen understanding of regulatory procedures.

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Bachelor of business administration @ Methodist University college
Sep 2014 — Jun 2017

Finance, financial accounting, operations management, micro economics, managerial economics, quantitative methods, financial market, business finance, financial modelling and infomation systems.


Customer service representative @ Letshego savings and loans
Jan 2021 — Jan 2022

 Serve as the first point of contact for the Sales Department and assist the Customers, Account Executives and the Sales & Marketing Manager in ensuring the correct data is inputted and product is produced.
 Solve customer complaints and problems that are routine in nature, and refer more complex concerns to the manager.
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Meet personal/customer service team sales targets and call handling quotas

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